Coming from the point of Dan Ariely’s Predictably Irrational, wisdom is sometimes something so simple and fundamental that we fail to follow her guidance.
I met up a old friend from JC days, and my, I am pleasantly delighted to see how far he has come. To come from a neighbourhood secondary school, and then to not do extremely well for his degree (but then neither did I), he has managed to secure himself a banking job.
Naturally, my inclination to think that a banking is very stressful came up in the conversation. He poignantly pointed that while the stress is always there, there are some rules and principles that he follows that would take off undue stress.
He explained to me that his principle of working was simply always to be honest and hardworking. To be honest is to present clearly options available, his opinions, market trends, and most importantly not to over-promise investments. He said that he learned these over the years from observing his managers, fellow peers, and juniors. He explained that when he did not over-promise, expectations of this customers were sufficiently managed. This makes sense!
The other principle which he holds closely to is being hardworking. He narrowed down that being hardworking was about being conscientious in the work. To do and finish as much as possible, and to remain focus on the main issues. He confessed that some procedures really bored the heck out fo him, but he just pursued at getting the job done, and not get distracted by the side projects that avail themselves when he was feeling heat of the boredom.
Simple wisdom? Absolutely.
I must add that this friend always had an air of confidence about him. His confidence is matched with his sincerity as well as ability to change the tone of his voice when required.
My friend would add that he always had been ‘lucky’ to have understanding customers. But, I refuse to accept that, I just begin to realize that his rapport building skills are really efficient to the extent that he does not realize it.
Kudos to you, Cougar! All the best in your banking career!